Terms & Conditions of Business
Here's the legal bit...
The information you provide during our consultation will be treated in the strictest confidence and your data will be dealt with in accordance with GDPR Data protection legislation (May 2018) – here is my Privacy Notice and Disclaimer.
You agree to keep me informed of any change in your contact details, medical diagnoses, other practitioners you are working with and any medications/ supplements you are prescribed.
We will jointly agree on diary dates for your sessions. 48 hours' notice is required to reschedule an appointment or that appointment will be considered lost and payable unless in the case of emergency. I reserve the right to make a decision on what constitutes such a situation as I do understand that things happen.
I endeavour to always treat you with respect at all times and to the best of my ability. But if you are unhappy at any point please contact me so we can discuss this and we will try to come to a mutually agreed solution.
As therapy is a relational process which varies in results depending on your own commitment to change and the degree of responsibility you take for your own healing, I offer no guarantee of success but obviously will do my best to provide a lasting solution for you. However, you should be aware that some people get triggered which may heighten anxiety which is completely normal while undergoing this kind of work. This is why it is important to keep in touch with me and complete your package.
Payment must be received no less than 48 hours before the agreed first session of your consultation and will be considered provisional until that payment is received. I do require that you commit to a package of 3 sessions (6 for long-term conditions) when starting your work with me. Ad hoc payments (pay as you go) will NOT be accepted. They don't work either for you or for me. Once you have completed your initial package you are free to book sessions as and when.
You will be asked to confirm you have read and agreed to my terms and conditions including payment terms when you sign up. You maintain full financial responsibility for any change in your commitment, so no refunds will be issued for unused portions of an agreed package. This does not affect your statutory rights.
Delays, Cancellation or Technical Failure outside of my control (Force Majeure)
Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. If I have to cancel or amend an appointment I shall always endeavour to give you 24 hours notice but if prevented by illness or accident or other events outside my control I will reschedule the appointment so that your payment credit is carried over.
Thank you! Links to full legal wording for:
Terms and Conditions for Online Courses and Materials
Memberships/ Courses Payments and Cancellations
Memberships shall continue for the duration of the course unless they are terminated by either of us in accordance with the cancellation terms below. The total price payable for the Membership is as advertised when booking and to be paid via Stripe or Direct Bank Credit (BACS) as specified on the booking form. Where the payments are to be made in installments or are recurring payments, you agree that I may take these payments automatically without any further consent or notice from you.
All payments are non-refundable after the start date of the Membership. If you wish to terminate purchase before the start date (other than within your statutory rights to cancellation within 14 days of purchase), you will need to inform me by email that you wish to cancel and I will endeavour to refund you minus any fees that may have been incurred through third party payment software (e.g. Stripe). I will endeavour to ensure that all information that I provide is accurate and up-to-date but I shall not be liable for any claims arising from such information being inaccurate or not up-to-date or otherwise.
Membership is non-transferable without my express written consent. You agree to always keep user details and your password for the zoom calls confidential and to not disclose them to any third party.
The online materials (video, transcipts, etc) of the Membership are held on third party secure servers (YouTube and a private members area of my website) and I have taken all reasonable steps to ensure that the online content will be available at all times during the course of the Programme but in the event that such content (or any content added by you or other participants in the Programme) is not available in whole or in part at any time, or becomes corrupted, is deleted or is failed to be stored, I shall have no liability in any circumstances.
Should there be any failure to deliver the course due to technical failure, illness or any such issue outside of my control I will endeavour to provide the course at such time as it is possible to start/continue. I will email you when this is to happen but I accept no liability for such events.
I am the owner or the licensee of all Intellectual Property Rights and all other rights in the materials provided to you by me as part of the Membership (“Materials”) and I restrict the transfer of these right to you or to any other person. You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the Materials. You may not without my prior written consent make any audio or visual recordings of any part of my Materials.
You may not use any of my intellectual property rights at any time except where duly licensed. Use of my logo is strictly prohibited without my prior written consent.
I may from time to time record any or all or any part of the Materials being delivered during your attendance. You authorise us to use your image and voice in any such recordings (and to make use of such recording in any way I think fit) without payment, other condition or need for further consent as long as you are informed prior to the recording so that you can mute and/or switch off your camera.
You are not permitted to sell or promote products or services to other members of my Membership at any time without my prior written permission
The materials I deliver as part of your Membership do not in any way constitute advice or recommendations. I am providing training and guidance only. I are not able to advise you on your individual circumstances (see also Medical Disclaimer).
You may terminate your Membership and the Contract at any time after booking up to 48 hours before the start date by cancelling the booking on my website or emailing me at firstname.lastname@example.org.
For Full Legal Terms please see here.
TERMS OF WEBSITE USE
https://alchemytherapies.co.uk] is a site operated by Patricia Worby T/A Alchemytherapies ("we" or “us”). Our address is 28 Sholing Road, Southampton SO19 2ED and our email address is email@example.com.
We allow access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.
You must comply with the provisions of our Acceptable Use Policy when using our site.
It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the materials on our site for commercial purposes without a licence from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.
If, in our opinion, you are in breach of these provisions, your right to use our site will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.
RELIANCE ON INFORMATION AND LINKS
The contents of our site (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
SPECIAL CATEGORY DATA
By Registering for Any of my Services, you explicitly consent to any of the following Special category data that I choose to share as part of the the service you sign up for being processes for the provision of the services as part of the programme: Health Data, data about philosophical beliefs, sex life or sexual orientation.
LINKING TO OUR SITE
You may link to our home page only if you have first obtained our written consent and provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.
The website from which you are linking must comply in all respects with our Acceptable Use Policy and must be owned by you.
You must not link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
If you wish to make any use of material on our site other than that set out above, please address your request to firstname.lastname@example.org
VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse our site by knowingly introducing any material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By failing to comply with this provision, you would commit a criminal offence and your right to use our site will cease immediately and we will report your actions to the relevant authorities.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for:
loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of goodwill;
wasted management or office time; and
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect any liability which cannot be excluded or limited under applicable law.
JURISDICTION AND APPLICABLE LAW
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.